Discover boundless growth opportunities in our progressive IT work environment
At SAGOUS, we are committed to assembling a team of talented individuals driven by a passion to make a difference. As part of our small, yet ambitious team, you will have the opportunity to develop yourself and contribute to state-of-the-art IT solutions.
SAGOUS is a leading product- and service-focused company dedicated to revolutionizing IT solutions. We offer advanced services in low-code application development, cybersecurity, data and cloud application services. With high engagement, extensive industry expertise, and a broad network, we aim for the highest customer satisfaction.
Open positions
ServiceNow Techno-Functional Consultant
Experience: 5+ Years
As a ServiceNow Techno-Functional Consultant, you will:
- Analyze business requirements and translate them into technical and functional ServiceNow solutions.
- Design, configure, and implement ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
- Collaborate with technical teams to ensure seamless integration, workflow automation, and customization.
- Participate in requirement gathering, solution design, UAT, and post-implementation support.
- Provide guidance on best practices, process improvements, and platform optimization.
What You Bring to the Table:
- Strong experience (typically 4–8 years) in ServiceNow implementations, with both functional and technical exposure.
- Solid understanding of IT service management processes and ServiceNow architecture.
- Expertise in scripting, workflows, integrations, and configuration within ServiceNow.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to work independently and collaboratively across cross-functional teams.
You Should Possess the Ability To:
- Translate business requirements into functional specifications and technical solutions.
- Configure, customize, and extend ServiceNow modules based on business needs.
- Conduct gap analysis, process assessments, and propose optimization strategies.
- Support technical integration discussions and implementation efforts.
- Drive adoption and provide end-to-end expertise throughout the ServiceNow lifecycle.
What We Bring to the Table:
- Exposure to innovative ServiceNow solutions across multiple domains.
- Opportunity to work on end-to-end implementations and integrations.
- Collaborative environment fostering learning and career growth.
- Involvement in strategic initiatives following industry best practices.
Location
United Kingdom
Department
Technology
Job type
Full-time
ServiceNow Functional Consultant
Experience: 5+ Years
As a ServiceNow Functional Consultant, you will:
- Gather, analyze, and document business requirements and translate them into ServiceNow solutions.
- Work closely with stakeholders to design, configure, and implement ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
- Collaborate with technical teams to ensure solution design aligns with business needs.
- Facilitate workshops, training sessions, and user acceptance testing (UAT).
- Provide guidance on best practices, process improvement, and ServiceNow adoption across the organization.
What You Bring to the Table:
- Proven experience (typically 3–7 years) in ServiceNow implementation and functional consulting.
- Strong knowledge of IT service management processes, workflows, and industry best practices.
- Excellent communication, stakeholder management, and analytical skills.
- Ability to work independently and as part of cross-functional teams.
You Should Possess the Ability To:
- Translate complex business requirements into functional specifications.
- Configure and customize ServiceNow modules based on business needs.
- Conduct process assessments, gap analysis, and propose improvements.
- Support integration discussions with technical teams for seamless implementation.
- Drive adoption and provide functional expertise throughout the ServiceNow lifecycle.
What We Bring to the Table:
- Opportunity to work on innovative ServiceNow solutions across diverse business areas.
- Exposure to end-to-end ServiceNow implementations and integrations.
- Collaborative work environment with learning and career growth opportunities.
- Involvement in strategic initiatives with industry best practices.
Location
United Kingdom
Department
Technology
Job type
Full-time
ServiceNow - Implementation Consultant
Experience: 5+ Years
As an ServiceNow – Implementation Consultant, you will:
- Facilitate workshops to design and refine business processes related to incident management and asset data management.
- Gather business requirements and translate them into clear deliverables for the development team.
- Manage and maintain the product backlog in close collaboration with technical consultants and business stakeholders.
- Organize and lead user group sessions for reviews, feedback, testing, and pilots.
- Guide the setup of authorization matrices and ensure proper role-based access rights.
- Support the development team in preparing required software documentation.
- Design training plans and coordinate training sessions for both end users and IT support organizations.
- Contribute to implementation planning, including go-live strategy, migration plans, delivery documentation, and hypercare activities.
- Serve as a point of contact during go-live and the hypercare phase.
- Support additional projects such as dashboarding, phasing out legacy systems, and fallback planning.
What you bring:
- 5–8 years of professional work experience, including at least 3 years of proven experience with IT transitions in large organizations.
- A completed bachelor’s or master’s degree in Business Administration, Organizational Sciences, Communication, Information Technology, or a related field.
- Practical experience with ServiceNow or similar service management tools.
- Excellent command of Dutch and English, both spoken and written.
You have the skills to:
- Build strong connections with both IT and business stakeholders through clear and effective communication.
- Work structured and detail-oriented, while balancing multiple priorities.
- Act in a customer-focused way: listen, engage, and translate needs into solutions.
- Demonstrate organizational awareness and align IT changes with broader business objectives.
- Analyze complex problems and provide careful, well-considered solutions.
- Deliver results under pressure while maintaining strong teamwork and collaboration.
What we offer:
- The opportunity to contribute to large-scale IT transformation projects with visible impact on the organization.
- A collaborative, multidisciplinary project environment with program managers, consultants, designers, and engineers.
- A dynamic role with freedom, variety, and the chance to further develop both technical and business consulting skills.
- A culture based on openness, reliability, results-orientation, and progress.
Location
United Kingdom
ServiceNow Senior Business Consultant
Experience: 5+ Years
As a ServiceNow Senior Business Consultant, you will:
- Gather and coordinate additional information with key users regarding the design of QHSE processes (Quality, Health, Safety & Environment) in ServiceNow.
- Collaborate with UX designers to ensure an optimal user experience in ServiceNow solutions.
- Proactively advise on ServiceNow setup based on best practices, minimizing customization wherever possible.
- Ensure the quality of delivered functionality and the accompanying documentation.
- Prepare and support training sessions and user instructions for end users of ServiceNow functionalities.
- Actively participate in the project team and contribute to overall project outcomes.
- Work closely with ServiceNow technical consultants, project managers, product owners, UX designers, and business experts to implement H&S and other QHSE processes.
What you bring:
- 5+ years of hands-on experience with ServiceNow implementations, including proven experience with the Health & Safety module or similar modules.
- Experience supporting or improving QHSE processes within IT or business environments.
- Demonstrable business analysis skills and experience translating business needs into concrete ServiceNow solutions.
- Experience with IT transitions or large-scale implementations within public or enterprise organizations (preferred).
- Experience working in Agile teams and familiarity with Agile methodologies.
- Professional command of the Dutch language, both spoken and written.
You have the ability to:
- Collaborate effectively in a multidisciplinary project team.
- Analyze complex business processes and make clear, actionable recommendations.
- Communicate clearly with both IT and business stakeholders.
- Maintain high standards for quality, accuracy, and documentation.
- Stay results-oriented and focused under pressure.
- Demonstrate organizational awareness and a customer-oriented mindset.
What we offer:
- The opportunity to work on impactful projects that improve safety, quality, and sustainability processes.
- A collaborative project environment with experienced professionals in ServiceNow consulting, UX, and business.
- A dynamic role with variety in daily activities and a focus on continuous improvement.
Location
United Kingdom
ServiceNow Developer - HRSD Specialist
Experience: 5+ Years
As a ServiceNow Developer – HRSD Specialist, you will:
- Design, configure, and implement solutions on the ServiceNow HRSD Suite, including Case & Knowledge Management, Employee Service Center, Lifecycle Events, Employee Document Management, and HR Integrations.
- Develop and maintain ServiceNow platform components such as Service Portal, Flow Designer, Workflows, Business Rules, Script Includes, UI Policies, and UI Actions.
- Automate HR processes such as case management, onboarding/offboarding, employee transitions, and document management.
- Build and maintain integrations with HRIS systems (Workday, SAP SuccessFactors, Oracle HCM) using REST/SOAP APIs and MID Server.
- Develop scripts (JavaScript, Glide API, Client/Server) to customize and optimize platform functionality.
- Create reports, dashboards, and HR metrics leveraging Performance Analytics and custom reporting.
- Ensure solutions comply with security, role-based access, data privacy, encryption, and GDPR requirements.
- Work as part of an Agile Scrum team, participating in sprints, backlog grooming, and retrospectives to deliver high-quality solutions.
What You Bring to the Table:
- 8–10 years of overall experience, with significant expertise in ServiceNow HRSD Suite and platform development.
- Strong technical skills across ServiceNow modules, scripting (JavaScript, Glide API), and automation.
- Proven experience integrating ServiceNow with external HRIS platforms (Workday, SAP SuccessFactors, Oracle HCM).
- Hands-on experience with REST/SOAP APIs and MID Server integrations.
- Familiarity with GDPR, data privacy, and security compliance best practices.
- Proficiency in creating dashboards, reports, and HR performance analytics.
You should possess the ability to:
- Work collaboratively in an Agile Scrum environment, contributing to sprint planning, grooming, and retrospectives.
- Translate complex HR business requirements into scalable, maintainable ServiceNow solutions.
- Write efficient, maintainable scripts and workflows that align with best practices.
- Ensure solutions meet compliance standards for security and data privacy.
- Communicate effectively with both technical and non-technical stakeholders.
- Troubleshoot and resolve issues quickly while maintaining a focus on quality and performance.
What We Bring to the Table:
- Opportunity to work partially remote while contributing to impactful HR digital transformation projects.
- A collaborative environment where your expertise in ServiceNow will drive real business value.
- Exposure to complex HR process automation projects in an international setting.
Location
United Kingdom
ServiceNow Technical Consultant
Experience: 5+ Years
ServiceNow Technical Consultant, you will:
- Design, configure, and implement the ServiceNow Health & Safety (H&S) module to support QHSE processes (Quality, Health, Safety & Environment), such as safety reports, audit findings, and improvement actions.
- Deliver robust technical designs, data structures, and workflow configurations aligned with enterprise ServiceNow architectural guidelines.
- Develop and manage integrations between ServiceNow and other enterprise applications, including data platforms for reporting and dashboards.
- Provide technical advice and documentation, ensuring all configurations and deviations from standard designs are properly recorded and reviewed.
- Oversee the DTAP environment (Development, Test, Acceptance, Production) — including setup, unit testing, release preparation, and production deployment.
- Conduct knowledge transfer to internal support and development teams through technical documentation and coaching.
- Collaborate closely with project stakeholders — including the project manager, product owner, ServiceNow business consultants, technical consultants, UX designer, and business experts — to ensure smooth delivery of the ServiceNow solution.
What you bring:
- 5–8 years of IT experience, including at least 5 years as a ServiceNow Technical Consultant on implementation projects.
- Proven experience with ServiceNow configuration, scripting (JavaScript), and workflow development.
- Strong understanding of database structures and SQL.
- Demonstrated experience with integrations between ServiceNow and other enterprise or data platforms.
- Knowledge of or affinity with QHSE processes (safety, quality, audit management) is a plus.
- Experience within large public or enterprise organizations is an advantage.
- Demonstrated experience working in agile environments and using related tools.
You have the ability to:
- Maintain high standards of quality in design, documentation, and execution.
- Communicate effectively with both technical and non-technical stakeholders.
- Think analytically and work accurately, even under pressure.
- Stay results-oriented while managing multiple priorities in a complex environment.
- Collaborate as a team player, considering the interests of others and the project’s objectives.
What we offer:
- The opportunity to contribute to the digital transformation of safety, quality, and environmental processes within a forward-thinking organization.
- A dynamic, collaborative project environment where IT, business, and user experience come together.
- A role where you can make a visible impact on sustainability, safety, and operational excellence.
- Professional development opportunities and experience with enterprise-level ServiceNow implementations.
Location
United Kingdom